TEXT-BACK

Missed-Call Text-Back

A missed call becomes a booked job instead of a voicemail.

THE PROBLEM

Nobody leaves a voicemail any more.

They hang up and call the next contractor. You never learn the call happened, what it was worth, or who got the job instead. On a busy week that is thousands of dollars leaving through a missed call log nobody reads.

WHERE IT LEAKS

  • You are on a roof, under a house, or driving with the radio on.
  • After hours and weekends — when emergencies actually happen.
  • Two calls at once. One of them goes nowhere.
  • Voicemail full, or the greeting nobody waits through.
HOW IT WORKS

Three steps, running on their own.

01

The call goes unanswered

Busy, after hours, or you simply could not get to it. The system sees the missed call on your existing business number.

02

A text fires within seconds

Before they have dialled the next name on the list: an apology, your name, and one direct question about what they need.

03

The conversation books the job

It reads the reply, offers real appointment times, confirms, and hands you a booked job with the whole thread attached.

WHAT IS INCLUDED

Everything, wired up for you.

  • Fires on every unanswered callBusy, no-answer, and after-hours — including weekends and holidays.
  • Uses your existing numberNo new number to advertise, no forwarding gymnastics. Texts come from the number they called.
  • Two-way texting anywhereTake over from your phone or desktop mid-conversation whenever you want.
  • Business-hours awarenessDifferent messages during work hours, after close, and on weekends.
  • Compliant opt-out handlingSTOP is honoured automatically and logged.
  • Owner notificationYou get the summary — who called, what they wanted, what got booked.
Follow-up sequence — Lead #4821
7:42 PMMissed callInbound from (208) 555-0148. Rang four times. No voicemail left.
7:42 PMText-back sentSorry we missed you — this is Awava with Cascade Plumbing. What can we help with?
7:43 PMCustomer repliedMy water heater is leaking everywhere.
7:44 PMSlot offeredTech available today 2–4 PM. Address confirmed, shut-off instructions sent.
7:45 PMDispatchedJob on the board. Owner alerted. Customer sent a confirmation text.

Illustrative view of the missed-call text-back running on a live account.

LIVE

Every lead answered in seconds — even the ones you miss.

This is the actual conversation flow, running live. Switch scenarios to see how the same system handles an estimate, an emergency, and a pricing callback.

The AI is a router, not a script. It reads intent and urgency, then books the right outcome — an on-site estimate, a same-day dispatch, a callback, or an answer with the lead captured. It never dead-ends.

Awava • Summit RoofingText message · SMS
THE RESULT

One number that matters.

Of missed calls turned into a live text conversation within two minutes.

See more results

62%

Of missed calls turned into a live text conversation within two minutes.

All accounts · trailing 90 days

BOOK A CALL

Stop losing jobs to voicemail.

Fifteen minutes. We will show you exactly what your system would look like, what it costs, and what it should return.

Book a Call